Help

No internet? What to check, whom to contact and what to do during power outages.

Topping up your account

Your payment code is in the SMS we send when you are connected, and in your customer account. A card from any bank will do.

• Privat24: any bank card — via a direct link, no bank login needed. The lowest-fee option.
• Privat24 app — «Платежі» (Payments) → «Інтернет та ТБ» (Internet and TV) → Syndicate.
• EasyPay — by card online or in cash at a terminal.
• LiqPay in your customer account — with a card from any bank, once you have logged in.

Speed test

You can measure your speed right on the site. For an accurate result, connect your computer with a cable and pause downloads on other devices — over Wi-Fi the speed is always lower.

Support

Around the clock, in English — in Telegram, WhatsApp or the website chat: the AI assistant checks your account and, in most cases, your line, helps set up your router and takes repair requests. Our support staff can join the chat daily 9:00–18:00 and reply using machine translation; by phone at the same hours, in Ukrainian or Russian: (093) 01 02 03 8, (067) 01 02 03 8, (050) 01 02 03 8. All contacts and company details.